PERSONAL EFFECTIVENESS & RESILIENCE · ONE-DAY WORKSHOP
Emotional Intelligence at Work
Respond with awareness. Communicate with empathy.
Pressure, competing priorities and difficult conversations can shape how we respond at work. This practical workshop helps participants recognise emotional patterns, pause before reacting and choose responses that support respectful working relationships.
Request a workshop proposal → View all workshops
Who this workshop is for
Executives, supervisors, new managers and customer-facing professionals who want to handle workplace pressure and conversations more effectively.
What participants will practise
Identify emotional triggers, early signals and their effect on others.
Use a structured pause to select a constructive response.
Listen, clarify and demonstrate empathy without making assumptions.
Hold respectful conversations using specific observations and clear requests.
Create an action plan for applying the skills at work.
The learning journey
1 · Recognise your patterns
Map a workplace trigger, the story you tell yourself and the response it creates. Use self-awareness and social awareness to consider your impact.
2 · Regulate under pressure
Practise PAUSE: Pause, Acknowledge, Understand, Select and Execute. Separate facts from interpretations and choose a useful next action.
3 · Connect with empathy
Practise attentive listening, clarifying questions and acknowledging another perspective in realistic workplace situations.
4 · Turn insight into conversation
Rehearse a challenging discussion, receive feedback and develop a practical transfer plan.
How participants learn
Short demonstrations, individual reflection, Singapore workplace cases, paired practice, coached role-plays and peer feedback. Participants can work with fictional scenarios; personal disclosure is optional.
Bring the learning into your workplace
One-day, face-to-face programme. The examples and emphasis can be discussed around your team’s needs. Sustainable application also depends on clear roles, manageable workloads and supportive leadership.
For a tailored proposal, share your audience, preferred dates, group size and the workplace situations you want participants to handle better.